In today’s experience economy, IT Service Management (ITSM) is about delivering smart solutions to elevate the user experience. But growing user demands, tasks and risks eat up all your time. Clumsy chatbots, clunky services, and overburdened support agents are the norm. Meanwhile, users are turning to public generative AI chatbots for help, putting enterprise data at risk.

ITSM is only as good as the data it’s built on.

Join us and your IT colleagues for a virtual cup of coffee and discover how the OpenText ITSM solution provides a generative AI chatbot that is powered by a private Large Language Model (LLM). No need for tier 1 support, no risk of data exposure, no extra support costs. Just the answers users need, when they need them.

Spread The Word

Join this interactive event to discuss how to modernise IT Service Experience:

  • Elevate the user experience
  • Improve IT agility and efficiency
  • Reduce risks and control support costs
18th Jan, 2024
DATE18 January, 2024 TIME3:00 PM – 4:30 PM GMT UK VENUEOnline
  • 15:00 – 15:10 Welcoming Guests
  • 15:10 – 16:00 Presentation
  • 16:00 – 16:30 Q&A
  • 16:30 Conclusion

To Register

The Virtual Coffee Information Exchange – How AI can transform your Service Management & Support – is a virtual event created for thought-provoking discussions between IT peers to come together to discuss industry trends and topics at a high-level, peer-to-peer environment.

This virtual event is limited to a number of guests.  Participation is free of charge.
Please note that your virtual event registration shall only be confirmed once the request is authorised and BEE sends an official confirmation email.

For further information, kindly send a quick email to

JOIN US for senior-level conversations, exchange of ideas and networking at Be Exclusive Events’ and OpenText  – How AI can transform your Service Management & Support.

This particular event would be of interest to professionals with the following titles:

  • Chief Information Officer
  • Chief Innovation Officer
  • Chief Digital Officer
  • CxOs, SVP/EVP/VPs, Head of departments and professionals with responsibilities in IT, ITSM, ITOM, IT Services, IT Operations, Cloud, AI, AIOps. And responsible for optimal delivery of IT services from demand to deployment, support, and improvement.


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