In today’s experience economy, IT Service Management (ITSM) is about delivering smart solutions to elevate the user experience. But growing user demands, tasks, and risks eat up all your time. Clumsy chatbots, clunky services, and overburdened support agents are the norm. Meanwhile, users are turning to public generative Al chatbots for help, putting enterprise data at risk.

Join OpenText and find the answers you need, when you need it. Discover how the right ITSM solution offers a generative Al chatbot powered by a private large language model (LLM). No need for tier 1 support, no risks of data exposure no extra support costs.


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What’s the future of IT in the era of generative AI, cloud infrastructure, and inflationary costs?

Join us and learn how ITSM can eliminate tier 1 support to reduce user frustration and costs, adopt FinOps and GreenOps to optimize cloud costs and carbon, and gain rapid serviceability across clouds to improve reliability.

We will discuss:

  • Elevate the User Experience
  • Increase IT efficiency
  • Cut Support costs
25th Jan, 2024
DATE25 January, 2024 TIME09:00 AM - 15:00 PM GMT UK VENUETo be disclosed after registration.
  • 9:00 AM  Registration
  • 9:30 AM  Welcome Breakfast
  • 9:45 PM  Roadmap: What’s new and coming soon for OpenText Service Management
  • 10:15 PM  Local Customer Use Cases
  • 10:45 PM  Coffee Break
  • 11:15 PM  Private generative AI for smarter ITSM
  • 12:00 PM  Lunch
  • 13:30 PM Local Customer Use Cases
  • 15:00 PM  Closing Cocktails and Networking

To Register

This event – Service Management Automation Information Exchange – is an exclusive event created for thought-provoking discussions between IT professionals to come together to discuss industry trends and topics in a high-level, peer-to-peer environment.

This event is limited to a number of guests. Participation is free of charge.
Please note that your event registration will only be confirmed once BEE sends an official confirmation email.

For further information, kindly send a quick email to

JOIN US  at Open Text and Be Executive Events’ Exclusive Event for senior-level conversations, exchanging ideas and networking – Service Management Automation Information Exchange.

This particular event would be of interest to professionals with the following titles:

  • Chief Technology Officer
  • Chief Information Officer
  • Chief Cloud Officer
  • Chief Innovation Officer
  • Chief Transformation Officer
  • Chief Applications Officer
  • Chief Strategy Officer
  • CxOs, SVP/EVP/VPs, Heads of Departments, Managers and IT professionals with responsibilities in ITSM, ITAM, IT Operations, AI, Digital Transformation, Cloud Management, FinOps, GreenOpsESG, SACM, HCMX, TSM, Automation and IT Platform.


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