- HOW CAN WE LEVERAGE THE DATA COLLECTED?
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- Customer data, business data
- Define data as an asset!
- Bundle data, e.g. to expand the range of services and generate value-added impacts on business processes
- VALUE CREATION AND/OR VALUE DRIVERS CAN INCLUDE:
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- Innovation and service enhancement
- New products
- New services
- Simplified customer experience
- Innovation and service enhancement
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- Optimal and efficient customer service quality
- Simplified adherence to regulatory and compliance requirements
- Improved flexibility / agility