- How can we leverage the data collected?
- Customer data, business data
- Define data as an asset!
- Bundle data, e.g. to expand the range of services and generate value-added impacts on business processes
- Value creation and/or value drivers can include:
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- Innovation and service enhancement
– New products
– New services
– Simplified customer experience- Optimal and efficient customer service quality
- Simplified adherence to regulatory and compliance requirements
- Improved flexibility / agility