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The Conversational Customer Journey

Serving Customers Through Personalised AI-Powered Conversations

Every aspect of the customer journey is now conversational.

 

David’s Bridal helps customers plan the wedding of their dreams through Apple Business Chat, information on The Home Depot’s products and services are now available via SMS, and the luxury shoe brand Tamara Mellon targets its customers via conversational ads.

 

From luxury retail to mass market to home improvement stores: learn how leading retail brands deliver a one-to-one personalised experience across the customer journey, at scale, in today’s preferred channel: Messaging.

Why attend?

Join Us and…

Learn about the conversational customer journey at The Home Depot, David’s Bridal and Tamara Mellon.
  • Stay in contact with your customers throughout the entire customer lifecycle: from marketing and care to upsell
  • The conversational customer journey starts from the consumer’s intent: what is the purpose of his request?
  • Improve customer experience through automation and artificial intelligence and create personalised connections at scale
 

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17:30 Chauffeur Service
18:30 Executive Dinner Reception & Welcome Cocktail
19:15 Executive Peer Introduction
19:30 Starter
20:00 Expert Speaker Presentation
20:20 Questions & Answers
20:40 Main Course
21:30 Dessert
22:15 Chauffeur Service
22:30 End of Executive Dinner
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What is the dress code for this event?

The dress code for this event is semi-formal attire. We want our guests to feel comfortable and stylish, so we recommend dressing up a bit but still keeping it fun and festive. Think cocktail dresses and suits, but feel free to add your own personal flair!

Can I purchase tickets at the door?

Tickets may be available for purchase at the door, but we highly recommend purchasing in advance to secure your spot and avoid long lines. Check our website for ticket availability and pricing, and make sure to arrive early if you plan to buy your ticket at the door.

Is there parking available at the venue?

Yes, there is parking available at the venue. We have arranged for on-site parking or nearby parking options to make it convenient for our guests. Check our website for specific parking details and directions to the venue.

Are children allowed at this event?

While we welcome all ages at our events, this particular event is designed for an adult audience. We suggest finding a babysitter or leaving the little ones at home so you can fully enjoy the festivities. Check our website for future family-friendly events.

Can I bring my own food and drinks?

No outside food or drinks are allowed at this event. We have carefully curated a selection of food and drinks for our guests to enjoy, and outside food or drinks may not meet our safety and quality standards. But don’t worry, we have plenty of options available to satisfy any cravings or dietary restrictions.

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Event Details

Days
Hours
Minutes
Seconds
Start Date
2020-12-03
18:30
End Date
2020-12-03
22:30
Event Time Zone
GMT+0
To be provided upon registration
To be provided upon registration
Category

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