SIAM in Africa

Connecting Services, Creating Opportunities

As African organizations navigate increasingly complex digital environments and embrace new technologies, the ability to manage multiple service providers and deliver seamless, end-to-end services has never been more important. Service Integration and Management (SIAM) provides an established management methodology to help organizations improve collaboration, strengthen governance, and achieve better business outcomes. But what does SIAM look like in practice across Africa, and where are the opportunities for organizations to benefit?

Join Scopism, Fox ITSM, BCX, and Gijima for an interactive panel discussion exploring the current state and future potential of SIAM across the continent. Drawing on regional experience and findings from the 2026 Global SIAM Survey, our panel will discuss practical challenges, lessons learned, and how organizations can get started or build on existing capabilities, including ITIL. This session is also an opportunity to connect with fellow professionals, share experiences, and help shape a growing African SIAM community.

By attending this event, you will learn:

Why SIAM matters in Africa: the challenges, trends, and opportunities driving adoption across the region
How SIAM works in practice: real-world experience, lessons learned, and how SIAM improves collaboration and service outcomes
Where to start and how to progress your SIAM journey: practical steps to build on existing capabilities, strengthen governance, and connect with the growing African SIAM community

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Claire Agutter is a service management leader, author and speaker with over two decades of experience. As the founder of Scopism, she helps organisations manage complex service ecosystems and has played a leading role in developing and sharing SIAM good practice worldwide. Through publications, research, community and advisory services, she strengthens collaboration, governance and service integration, helping organisations and providers respond to the changing demands of service delivery.

CEO & Founder

Claire Agutter

Scopism

Alta Van Der Linde is an IT service management and governance leader with over two decades of experience across industries and geographies. She specialises in implementing ITIL and SIAM frameworks, leading cross-functional teams and delivering integrated services aligned with business strategy. Her career includes leadership roles at SARS, T-Systems, Gijima Holdings and Altron Digital Business, with a focus on operational excellence, business continuity, risk management and transformation.

ITSM Specialist

Alta Van Der Linde

Gijima

Ian Clark is a service management and customer experience specialist with over 30 years of experience. A director and partner at Fox ITSM, he works as a consultant and trainer, helping organisations improve services and achieve business outcomes. His expertise spans SIAM, ITIL, Agile, organisational change and design thinking. He contributes to the ISO/IEC 20000 standard through the BSI service management committee and represents Scopism as a regional partner and SIAM community ambassador.

Founder

Ian Clark

Fox ITSM

Oliver is a SIAM-certified service management professional with over 16 years of experience across ICT consulting, service management, strategic leadership and business management. His work reflects a commitment to nation-building, institutional transformation and good governance. Through involvement in civil society and service with public-sector entities, he seeks to strengthen accountability, improve institutional effectiveness and contribute to a more equitable and transformed society.