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How AI has transformed IT Service Management?

Modernize the ITSM experience

In today’s experience economy, IT Service Management (ITSM) is about delivering smart solutions to elevate the user experience. But growing user demands, tasks, and risks eat up all your time. Clumsy chatbots, clunky services, and overburdened support agents are the norm. Meanwhile, users are turning to public generative Al chatbots for help, putting enterprise data at risk.

Join OpenText and find the answers you need, when you need it. Discover how the right ITSM solution offers a generative Al chatbot powered by a private large language model (LLM). No need for tier 1 support, no risks of data exposure no extra support costs.

Why attend?

What’s the future of IT in the era of generative AI, cloud infrastructure, and inflationary costs?

Join us and learn how ITSM can eliminate tier 1 support to reduce user frustration and costs, adopt FinOps and GreenOps to optimize cloud costs and carbon, and gain rapid serviceability across clouds to improve reliability.

We will discuss:

  • Elevate the User Experience
  • Increase IT efficiency
  • Cut Support costs

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9:00 AM
  Registration
9:30 AM
  Welcome Breakfast
9:45 PM
  Roadmap: What’s new and coming soon for OpenText Service Management
10:15 PM
  Local Customer Use Cases
10:45 PM 
Coffee Break
11:15 PM
  Private generative AI for smarter ITSM
12:00 PM
  Lunch
13:30 PM
Local Customer Use Cases
15:00 PM
  Closing Cocktails and Networking
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What is the dress code for this event?

The dress code for this event is semi-formal attire. We want our guests to feel comfortable and stylish, so we recommend dressing up a bit but still keeping it fun and festive. Think cocktail dresses and suits, but feel free to add your own personal flair!

Can I purchase tickets at the door?

Tickets may be available for purchase at the door, but we highly recommend purchasing in advance to secure your spot and avoid long lines. Check our website for ticket availability and pricing, and make sure to arrive early if you plan to buy your ticket at the door.

Is there parking available at the venue?

Yes, there is parking available at the venue. We have arranged for on-site parking or nearby parking options to make it convenient for our guests. Check our website for specific parking details and directions to the venue.

Are children allowed at this event?

While we welcome all ages at our events, this particular event is designed for an adult audience. We suggest finding a babysitter or leaving the little ones at home so you can fully enjoy the festivities. Check our website for future family-friendly events.

Can I bring my own food and drinks?

No outside food or drinks are allowed at this event. We have carefully curated a selection of food and drinks for our guests to enjoy, and outside food or drinks may not meet our safety and quality standards. But don’t worry, we have plenty of options available to satisfy any cravings or dietary restrictions.

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Event Details

Days
Hours
Minutes
Seconds
Start Date
2024-01-25
09:00
End Date
2024-01-25
Event Time Zone
GMT+0
To be provided upon registration
To be provided upon registration
Category

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